Customer Service Management
Nowverse Customer Service Management (CSM) offering helps customers to enhance service operations and foster customer engagement through the integration of digital workflows. By connecting customer service with other departments within the organization, we can swiftly and proactively address customer issues. Our approach extends beyond traditional customer service by bridging the front, middle, and back offices.
With our industry expertise and deep understanding of the platform, we can assist you in automating repetitive requests and intelligently routing tasks to the appropriate teams. This streamlines the resolution process, ensuring efficient and effective outcomes for your customers.
CSM Module Expertise
Case Management
Agent Workspace
Omni-Channel Connects
Knowledge Management
Advance Work Assignment
Guided Decision
Surveys and Feedbacks
Nowverse CSM Offering helps you in
Boost Agent Efficiency
using task intelligence.
Resolve Rapidly
by providing a personalized attention to customer.
Promote Self Service
from portal integrated with kb articles, service catalogs, communities.