Customer Service Management

 

Nowverse Customer Service Management (CSM) offering helps customers to enhance service operations and foster customer engagement through the integration of digital workflows. By connecting customer service with other departments within the organization, we can swiftly and proactively address customer issues. Our approach extends beyond traditional customer service by bridging the front, middle, and back offices.

With our industry expertise and deep understanding of the platform, we can assist you in automating repetitive requests and intelligently routing tasks to the appropriate teams. This streamlines the resolution process, ensuring efficient and effective outcomes for your customers.

CSM Module Expertise

Case Management

Agent Workspace

Omni-Channel Connects

Knowledge Management

Advance Work Assignment

Guided Decision

Surveys and Feedbacks

Nowverse CSM Offering helps you in

Boost Agent Efficiency

using task intelligence.

Resolve Rapidly

by providing a personalized attention to customer.

Promote Self Service

from portal integrated with kb articles, service catalogs, communities.