Help Desk
Nowverse team offers Helpdesk services that enable organizations to offload the day-to-day operations, maintenance, and support of their ServiceNow platform to a team of experienced experts.
They provide timely assistance, troubleshoot problems, and offer solutions to ensure a seamless user experience.
Ease of Use
Employees are already familiar with Teams, making it an intuitive choice for managing support requests.
Efficiency
Help desk agents can work on service requests directly within Teams, eliminating the need to switch between different systems.
Our Helpdesk offering includes
-
Incident Management -
Prioritizing incidents based on impact and urgency -
Assigning incidents to appropriate support personnel for resolution -
Regularly updating incident tickets with relevant information -
Informing users of incident progress and resolution status -
Conducting post-incident reviews to identify opportunities for improvement -
Request Management -
Informing users of request progress
Questions and Recommendations
Nowverse team of experts can assist you with all these services, whether you’re seeking advice.
A help desk is a software tool or a team of human agents that enables a company to provide real-time support to its customers.
What Is the main purpose of the help desk?
A help desk is the first point of contact for customers and employees alike. Customers need answers and the help desk is where they turn.